Frequently Asked Questions
Compatibility & Usage
Yes, Dewbot is designed to trade on all assets types.
Dewbot can only trade on one currency pair or assets at a time.
No, Dewbot is only compatible with Pocket Option.
No, Pocket Option will not block the use of Dewbot.
No, Dewbot is not currently compatible with mobile devices, it can only be used on a Desktop or Laptop.
Dewbot is only compatible with Windows at the moment. It is recommended to keep your system updated for optimal performance.
Account Setup & Management
Yes, each Dewbot is linked to a single Pocket Option account.
Not at the same time. To switch to a different Pocket Option account, you’ll need to request a transfer of your Dewbot to the new Pocket Option ID.
Yes, but you can only do this once per account.
We need your Pocket Option ID to connect Dewbot to your trading account. This ensures Dewbot can manage and execute trades correctly on your behalf.
No, you can use any valid email address. However, make sure it’s one you actively use so we can reach you for important updates.
If you lose access to your email, you won’t be able to manage or update your Dewbot account. We recommend using a permanent, reliable email address.
Bot Functionality
Yes, Dewbot can be used in demo mode to test trading strategies before moving to live trading.
Yes, you can customize certain aspects of Dewbot’s trading behavior, such as the stake amount, the Martingale limit, and other trading parameters.
A trading session starts when you click the ‘Call’ or ‘Put’ button and ends when Dewbot displays the result. You can initiate as many sessions as you’d like.
Yes, you can stop a trading session at any time by clicking the stop button on Dewbot’s interface.
The Martingale Limit controls the number of steps the Martingale strategy will. Once the limit is reached, trading stops, pauses or recycles based on your settings. You need martingale enabled in Dewbot’s interface to use it.
The number of steps depends on the stake amount you’ve set for trading and the available balance.
Dewbot will pause and automatically retry once the connection is re-established. However, it’s recommended to ensure a stable internet connection to avoid disruptions during live trading.
Pricing & Payment
For pricing details, please visit https://dewbots.com/sign-up.
You can sign up and make payments through https://dewbots.com/sign-up. Payment methods include PayPal, credit card, and cryptocurrency.
No, there are no hidden fees. The price you pay includes all future updates and support.
No, Dewbot is a one-time purchase. You get lifetime access to the version you purchased.
Installation & Updates
No, we encourage you to install and test Dewbot before signing up.
Dewbot automatically checks for updates every time it launches. If an update is available, you’ll be prompted to install it.
Technical Troubleshooting
If Dewbot stops working, follow these steps to troubleshoot the issue:
Check your Internet connection: Ensure your device has a stable and active internet connection, as Dewbot requires connectivity to function properly.
Restart Dewbot: Sometimes, restarting the app can resolve temporary glitches. Close Dewbot completely and reopen it.
Check for updates: Ensure you are running the latest version of Dewbot. If an update is available, install it to avoid potential compatibility issues.
Review error messages: If Dewbot displays an error message, take note of it. Error codes often provide insight into specific issues and may have easy fixes.
Disable unnecessary apps: Other apps running in the background may interfere with Dewbot. Try closing unnecessary apps to free up resources.
Reinstall Dewbot: If none of the above steps work, uninstall and reinstall Dewbot to reset all settings without affecting your account.
Contact support: If the issue persists, reach out to Dewbot support through email dewbot.support@dewbots.com or via telegram https://t.me/dewbot_official. Provide details about the problem, including screenshots of any error messages you received.
Support & Security
We offer 24/7 customer support through email and Telegram chat. You can reach out anytime if you need assistance.
You can contact us via email at dewbot.support@dewbots.com or via telegram at https://t.me/dewbot_official
We do our best to respond in minutes. Please keep in mind that difference in time zones might affect our response time, but rest assured, we’ll reply you as soon as possible.
Dewbot does not in any way access your personal data on Pocket Option while using it. We only access your Pocket Option ID for reasons already stated in the Account Setup & Management section of this FAQs page